EDN Communication works with organizations to implement the “right” premiere suite of hosted contact center solutions or choose only the services that will bring their operations and customer engagement to the next level:

• Multichannel enterprise routing (voice, multimedia)
• Inbound voice (IVR)
• Outbound voice
• Workforce management
• CRM integration
• Quality assurance management (voice and screen recording)
• Enterprise monitoring, control and reporting/analytics
• Enterprise feedback management

EDN Communication will make every effort to ensure our clients understand that when organizations implement a hosted contact center solution they are entrusting us to support one of the most critical pieces of their business at EDN Communication: the connection with their customers and the customer experience.  We will focus all efforts on delivering premium, innovative, highly reliable and professionally managed solutions.  Please contact us today to start an exceptional experience migrating your business with our hosted platform to jointing delivering premium support to your customers and business.