EDN Communication USA is the premier provider and contact solution for customer service, relationship management and client growth focused on satisfaction and exceeding excellence in a growing market place.
EDN Communication is a premier contact center solution servicing both inbound and outbound calls, emails and chat campaigns on behalf of 3rd party mid-level to fortune 500 companies and organizations. EDN Communication supports bilingual services for English and Spanish markets with redundancy across multiple site locations with an international market standing i.e. foot print. EDN Communication services sales lead, appointment scheduling, market research, survey initiatives including statistical and non-bias political campaigns, tiered help desk support, direct mailing database list information management, point of sale product promotions, seminar support and conference invitation services. One of EDN Communication primary business and cultural standards on behalf of clients is to have a win-win client relationship in partnership to grow their business and add positive value as a premier contact center solution.
Our unique approach ensures the satisfaction in every customer service interaction and delivery component of our service offerings:
- Large, complex end to end customer experience initiatives
- Innovative thinking and solutions
- Synchronized global communications network – hosted systems and platform
- Flawless delivery
- Return on investment focus
With offices in Atlanta, Georgia, Miami Florida, Mexico City and Monterrey Mexico, EDN Communication is domestically focused with a global reach which allows us to leverage our multilingual capabilities internationally and domestically. Through our successful differentiated model, we leverage the customer contact center processes, technology and our skilled performance driven talent to confirm EDN Communication as the premier contact center of choice.
