EDN Communication premier and strategic contact center takes a fresh approach to contact center consulting. Our clients tell us we get the job done differently than other organizations because we listen to them, provide unbiased feedback and analysis, and deliver premier high value results. We’re passionate about solving contact challenges, whether it’s helping steer a new initiative, being a catalyst for change, introducing a new technology, planning for or leading implementation, transferring knowledge, or just providing more resources for project and/or volume support.

Here’s our formula for client success:

• Premier Experience – Our leadership and consultants bring years of business development and contact center expertise to every project from strategy to planning and execution.
• Premier Technology – EDN Communication recognizes the importance of state-of-the-art technical infrastructure ranging from Prism, Cloud, CRM, Telephony and Data Storage. We also know that people and process need to surround it in order to optimize functionality and services. We help clients take a comprehensive view and build a process driven, operational and financially sound solution that is aligned with business goals.
• Premier Action – EDN Communication deliver actions and positive results outcomes along with real time and historical meaningful reporting. We focus our efforts on our client’s needs and root cause of any concern, which makes our action plans collaborative and valuable.