Media Contact:
Alena Edmondson
Entrepreneur Development Network, LLC
404.419.2652, ext. 2
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EDN Communication USA opens Customer Contact Center and Back-Office Operations partnering with AT&T as 1st client in DeKalb County’s City of Dunwoody, Creating over 200+ New Jobs
EDN Communication – Customer Contact Centers, President and CEO Jerome Edmondson and Georgia Department of Labor host a job fair to hire over 200 employees at the Newly Renovated EDN Communication Call Center. DeKalb County CEO, Lee May, Dunwoody Mayor Mike Davis, EDN’s first client AT&T and other, community, state and local officials will greet over 500-700 applicants that are expected to attend the Saturday, June 7th 1pm – 5pm Job Fair.
Dunwoody, GA – June 7, 2014 – For anyone interested in a job and global opportunities in the call center business, the EDN Communication – Customer Contact Centers and Department of Labor (DOL) will host a job fair at 4470 N. Shallowford Rd., Dunwoody GA. EDN Communication spent over $1 million to renovate a long-vacant medical building in Dunwoody, Georgia and built a Premier contact center and back-office processing facility that will create a projected 200+ new jobs.
EDN Communication USA, LLC has been operating globally for 14 years in Mexico City, Monterrey, Guadalajara, San Antonio, Brazil, Chile, Philippines and now opened its global headquarters in Dunwoody, GA. In 2012, EDN Communication named Jerome Edmondson as Majority share holder and President of its US Operations as a division of EDN Mexico, Government Contracting Group who manages all 52 Mexico Consulate offices in the US for all US Mexican nationals specializing in government contracting, back-office processing services, customer service, billing, tech and sales campaigns.
“EDN Communication is a growing certified Minority and Veteran owned company that has experienced great success in the US & Mexico markets. We love the job creation development and creating customer focused work ethics, and are excited to further expand our presence in Dekalb County,” said Jerome Edmondson, President & CEO of TopTel USA – Customer Contact Centers and Premier Contact Centers of Mexico. “Dunwoody known as Georgia’s “Smart City” offers a skilled work, live and play workforce with a population of 800,000 in a 25-mile radius. The high demand for contact center and Inbound/Outbound solution services and positions in the area has been a key factor in driving our investment in Dunwoody.”
EDN Communication will also revitalize a 5 acre wooded area attached to its current renovated contact center for the future growth of EDN Communication and create a work, live and play atmosphere for its EDN Communication employees, executives and community that mirrors the Georgetown/North Shallowford vision to enhance the area’s identity, character, and appearance as a gateway in the City. AIG and Georgia power have agreed to partner with EDN Communication to help us achieve our growth plan.
The DOL, state and local governments have shown outstanding support for EDN Communication’s expansion by providing free job fairs, HR and Staffing support, superior city services support and leadership by helping EDN Communication secure its current location in the Georgetown/North Shallowford area that will be redeveloped into a pedestrian and bicycle-oriented activity center with medium scaled intensity of activity. A mix of commercial, office and high-end shopping integrated with multi-family as an accessory use. “We want to thank Mike Davis, the Mayor of the City of Dunwoody and Michael Starling, Economic Development Director for spearheading this effort and for being great partners,” said Edmondson.
Furthermore, in an effort to facilitate the hiring process, The Georgia Department of Labor (GDOL) will team with EDN Communication USA Customer Contact Centers to host an employment hiring event Saturday, June 7, in Dunwoody. The event will be held from 1 p.m. until 5 p.m. at 4470 N. Shallowford Road. The company is currently looking for applicants for the position of contact center agent. When fully operational, the company plans to staff up to 200 employees that will stretch beyond EDN Communication USA current back-office processing positions and offer customer service, sales, and technical support positions that will help customers across a variety of communication channels including phone, chat, email, and social media.
About EDN Communication:
EDN Communication has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO/Contact Center clients since our founding in 1999, and today, we are 1,700 employees serving an international base of clients. EDN Communication operates in Mexico, Chile, Brazil, Jamaica and the United States. Our Vision is “Be the Best In Class Premier Provider of customer service management solutions, dedicated to client satisfaction and exceeding customer service excellence”. With it’s CEO’s passion of Making People’s Lives Better, EDN Communication invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost.
A press conference is scheduled for 2pm Saturday June 7th with DeKalb CEO Lee May, Dunwoody Mayor Mike Davis, AT&T, AIG, Comcast, Georgia Economic Development Dept., Department of Labor, and other state, local and county officials at their 4470 N. Shallowford Road, Dunwoody, Ga. location. For Info call 404-419-2652.
