EDN Communication brings value to the customer interaction through sophisticated interactive tools, customer insight, and aligned multi-channel delivery. Integrating contact center processes, technology and experienced teams, EDN Communication delivers flexible and scalable solutions built on real world experiences proven with clients every day.

Customer Experience Management
Greatly increased ability to manage experiences across the customer lifecycle with:
Hosted Contact Center Services, Quality Assurance, Workforce Management, CTI, Disaster Recovery, IVR, Predictive Dialer, Knowledge Management

Business Transformation Services (Consulting)
Meaningful insights to identify actionable operational improvements and cost reduction
opportunities:
Quality Management Services, Training, Process Improvement Consulting, Workforce
Management, Assessment, Launch, Site Selection and Build Services, Human Resources
Services, Risk Management, Fraud Prevention

Hosted Contact Center Services
Efficiency, scalability and operational excellence:
Data Analytics, Opt-in, Automated Outbound, Speech Analytics, Disposition Management, Test Lab, Data Warehouse & Centralized Reporting, Direct Mail, Marketing Alignment, List
Management

Outsourcing Solutions
Operational partnerships that reduce costs while improving the customer experience :
Full-service customer outsourcing solution partners with over 30 years public & Private sector contact center experience. Over 5,000 workstations scalable for growth.