EDN Communication recognizes that customers like to engage with their service institutions on multiple channels including social media. EDN Communication will leverage domestic and global location centers and customer contact agents with multiple language skills to deliver customer service with blended interaction. Business process outsourcing is valuable strategy for customers to achieve high performance and good service levels by controlling costs, reducing risk, fostering collaboration and increasing transparency.
EDN Communication offers a vast range of BPO service to enable high performance, including function specific service programs and campaigns for different business initiatives as well as services customized to the requirements of specific industry verticals such as Telecommunication, utilities, insurance and health care.
EDN Communication approach to process outsourcing is a premier industry leading platform, which enables our clients to run standardized and efficient operations. EDN Communication clients gain insights, business growth and measurable business impact through process solutions and statistical reporting.
EDN Communication expertise and value includes the following:
- Process Based Solutions – process improvements and business outcomes
- Industry Based Solutions – Leveraging Cloud, Mobility and Telecom technology with people in an innovative pricing and business model for our clients
- Predictable Business Outcomes – Leveraging technology, process and analytics to help clients transform operations onsite before shifting to vendor.
- Measurable Business Impact – Provide meaningful reporting surrounding business related initiatives.
- Standardized Global Process across locations – Deliver flexible support through one global process and provide multiple language coverage.
