EDN Communication is dedicated to achieving our clients business, financial and customer care goals with experiences that successfully differentiate companies and influence positive behavior and outcomes.
Our organizational model is driven by four primary areas of focus and integration points:
- People, Culture and Organization
- Process and Operations Management
- IT infrastructure and supporting technologies
- Strategy and Customer Care focus
These drivers are present in every interaction and solution we provide for our clients.
Our core offering of Customer/Client Service Support includes:
- Technology Design, deployment, integration and management
- Human Resource Services – Recruiting
- Learning and Development (Training) – Team
- Work Force Management
- Quality Assurance
- Agent Desktop tools and integration
- Site Selection and build out
- Operational Management
Services are supported for current and future sustainability through the application and integration of fundamental processes:
- Reporting and Analysis
- Cross Sell and Up Sell
- Outbound Contacts
- Business Process Outsourcing
- Disaster Recovery
- Risk Management
- Centralized Operations
