EDN Communication’s experience and resources are evident in our ability to implement solutions on a global scale with minimal disruption to our clients’ daily operations.
With an integrated phased approach, EDN Communication’s ensures successful completion in three primary areas of success: operations, technology, and account management. The foundational elements outlined below are consistent elements embedded throughout our collaborative service delivery process:
- Identifying monitoring, and mitigating risks
- Reviewing and assessing project milestones
- Deploying well established tools applied consistently globally
- Using experts in contact centers, marketing, and general business development who manage programs
- Developing client-specific project communications plans that identify key project milestones and processes, and meet clients’ business needs
- Partnering with clients to finalize project plan for a seamless implementation
EDN Communication transitions clients to our comprehensive customer management solutions using a proven approach for program implementation, testing, and performance.
The EDN Communication phased implementation approach is made up of three stages: Assess, Design, and Implement. To move from each phase, reviews are conducted consistently with a reiterative process approach reviews of the following: contract and sign off, the project plan and sign off, training readiness testing and sign off, operations readiness testing and sign off, etc.. The review process enables the stakeholders to understand and reach consensus on project status and associated risks.
